Shared Service Center

Samruk-Kazyna Business Service LLP (hereinafter referred to as the SK Business Service) has been acting as the general service center of the Fund since July 2020.

Due to the need to increase the efficiency of the key business by optimizing expenses not related to the implementation of the key activities of the Fund and the group of companies. On May 28, 2020, the Modernization Council of the Samruk-Kazyna JSC group of companies decided to approve the transformation program in order to implement measures on Centralizing Operational Functions into a shared service center based on SK Business Service.

The Company is the SAP Customer Expertise Center, the Compliance Competence Center, the Operator for the Assets Transfer to the Competitive Environment and the Centralized Archival Storage of Documents project.

SK Business Service has a 51% stake in the authorized capital of the subsidiary - QazCloud LLP.

QazCloud LLP is a service company that renders services for the support, maintenance and modernization of IT infrastructure, rental of virtual IT resources, protection of information data of the Samruk-Kazyna group of companies.

The company’s activity is conditioned by the need to create an infrastructure service provider for the Fund group. In 2020, a unified service center for IT functions was established based on QazCloud LLP as part of the implementation of the Transformation Program of Samruk-Kazyna JSC.

Key performance results

SSC activities

Since the beginning of the SSC activity, contracts have been concluded with the Fund group of companies, including the Fund, in the following areas of activity:

• administrative and economic support;
• written translations;
• transportation of employees;
• maintenance of the managers activity;
• procurement;
• HR service;
• accounting and tax accounting
• legal support
• safety
• IT security
• Compliance functions;
• and other functions.

In 2022, the quality management system of services rendered according to the standard of ST RK ISO 9001 – 2016 (ISO 9001-2015) was certified.

Centralized archival storage of documents

In 2020, the Modernization Council of the Fund group of companies by its decision determined SK Business Service to be the operator for the implementation of the Centralized Archival Storage of Documents project (CASD), the perimeter of which included 61 PCs/Subsidiaries of the Fund.

In 2021-2022, the Company rendered services in two of the areas of the project - scientific and technical processing of documents and services for scanning and digitizing archival documents.

For the full implementation of the CASD project, the Electronic Archive information system was transferred to the authorized capital of SK Business Service LLP according to the decision of the Management Board of the Fund dated December 09, 2022.

The IS transfer made it possible to initiate the start of a full-fledged implementation of the CASD project. The total amount of concluded service contracts amounted to KZT130 million.

SAP Customer Expertise Center

The Company enters into contracts with PCs for the distribution and technical support of the SAP LPO owned by Samruk-Kazyna JSC on the basis of Agreement on Granting Rights to Use and Render Software Maintenance Services.

The perimeter of the Agreement includes 22 Portfolio Companies of the Fund.

The SAP Customer Expertise Center performs the following main functions:

• Support Service;
• Licensing management;
• Contract Administration;
• Consulting support;
• Coordination of requests for software revision/modification;
• Information management;
• Conclusion and maintenance / execution of lease agreements with PCs.

The total amount of contracts amounted to KZT13 billion.

Single Operator for the Assets Transfer to the Competitive Environment

According to the Rules for the assets transfer to the competitive environment, the company is defined as a Single Operator. The Automated Realized and Realizable Assets Database information system (ARRAD IS) has been developed and put into operation. The Fund and all Sectorial Companies have been granted access to the ARRAD IS to fill in data on assets. By the end of 2022, general information on 66 assets specified in the Decree of the Government of the Republic of Kazakhstan “On Some Issues of Privatization for 2016-2020” dated December 2020 was entered into the system.

Plans for 2023

In 2023 , the Company plans to:

• Maintaining and developing current activities while improving the quality of services rendered;
• Automation of the services rendering processes to Customers, including using mobile services;
• Introduction of EA IS in the Fund companies with the implementation of the integration function as part of the Horizontal Monitoring project;
• Strengthening control over transparency and legality of transactions on the transfer of assets to the competitive environment;
• Distribution of licenses among the Fund group of companies, including potentially new organizations included in the SAP agreement.