Information
and Communication
Operators

In 2025, Kazakhtelecom JSC continued to execute its investment programme aimed at developing digital infrastructure, increasing network capacity and creating new growth drivers.

The key focus was on modernisation of the backbone network, data transmission infrastructure and access networks, as well as the deployment of advanced technological solutions to enhance the Company's competitiveness.

During the reporting year, a GPU cluster was commissioned, ranking 103rd in the TOP500 rating, providing a solid foundation for the development of cloud services and artificial intelligence technologies

The Company continued expanding its caching infrastructure in partnership with global content providers, including VK, Valve, Yandex, Baishan, and Wangsu. These efforts increased the share of traffic localisation, reduced network latency, and improved overall user experience.

At the same time, Kazakhtelecom is advancing its satellite connectivity segment through partnerships with Amazon Kuiper and Starlink, enabling broader internet access and supporting the development of new market segments.

In the access network segment, projects focused on the implementation of open architecture solutions are underway. Pilot deployments based on VOLTHA, along with the development of an in-house OpenOMCI ME Stack, allow to enhance network management flexibility, reduce vendor dependence, and ensure infrastructure scalability.

Kazakhtelecom JSC is also implementing a strategic project for the construction of a subsea fibre-optic communication line across the Caspian Sea, designed to expand international data transmission channels and strengthen the transit potential.

Additionally, testing of fixed wireless access (FWA) solutions based on 4G/5G confirmed their effectiveness as a tool for expanding broadband access.

In the area of digital resilience, projects were implemented to develop the DNS infrastructure, including the deployment of M-Root servers, which improved the stability of Internet services.

The Company’s high level of technological maturity was further demonstrated by successfully mitigating one of the largest DDoS attacks, with traffic reaching up to 400 Gbps, highlighting the robustness of its infrastructure and the effectiveness of its cybersecurity solutions.

Kcell JSC is one of the leading mobile operators in Kazakhstan, offering a wide range of services, including mobile communications, data transmission, Internet access, fixed-mobile convergence (FMC), as well as digital and IT services.

The Company is evolving into a digital platform, continuously expanding its portfolio of solutions across both B2C and B2B segments. Its value-added services include mobile financial services, digital content (video, music, books), as well as solutions in the fields of the Internet of Things (IoT), big data analytics, cloud computing and system integration.

In the corporate segment, Kcell JSC maintains a leading market position, supported by the implementation of infrastructure and industry-specific solutions aimed at advancing business digitalisation and improving client’s operational efficiency.

Kcell operates under Kcell and Activ brands, both of which have hold strong market positions and deliver a high standard of customer service.

The development of next-generation networks remains a key focus. In 2022, a consortium of operators, including Kcell JSC, received spectrum licenses for the deployment of 5G/IMT technology in Kazakhstan.

In 2025, the Company commissioned 1,154 5G base stations, significantly expanding network coverage and creating solid foundation for the growth of digital services.

Kazakhtelecom JSC provides telecommunications services across both retail and wholesale markets, maintaining a diversified business model with stable revenue streams.

In the wholesale segment, the Company delivers services to telecom operators, including network connection, transmission of all types of traffic, Internet access, leasing backbone capacity, and related services. Its extensive infrastructure ensures high service quality and supports long-term partnerships.

In the retail segment, the Company serves customers in the B2C, B2B and B2G segments, while continuing to modernise of its the network with the transition to fibre-optic technologies to enhance service quality.

One of the Company’s key strategic priorities remains the development of its transit potential. Leveraging its backbone fibre-optic infrastructure, which connects all major border points and provides interconnection with China, Russia, Europe and Central Asian countries, Kazakhtelecom continues to increase transit traffic volumes and strengthen its presence in international markets, contributing to the regional digital connectivity and network resilience.

In 2025, the Company continued to expand its portfolio of digital products. The functionality of its AI-based video analytics platform was enhanced with features such as behaviour recognition, monitoring of educational environments, and automated data analysis, enabling broader application across B2B and B2G segments.

Additionally, the AI-Mektep project, aimed at digitalisation of the educational sector, was scaled up. The number of pilot sites increased, and new solutions were introduced to enhance safety and efficiency in the learning environment.

In the corporate segment, the tariff offering was updated through the launch of bundled solutions with enhanced functionality.

As part of developing digital infrastructure in education, Kazakhtelecom provided high-speed Internet connectivity to 524 schools. The Company is also participating in the “Comfortable School” National Project under which 75% of planned facilities (162 out of 217 schools) have been connected via fibre-optic lines, contributing to the creation of a modern educational environment.

In 2025, Kazakhtelecom JSC continued to implement its strategy focused on increasing customer engagement, expanding digital service channels and improving the service quality.

The KT Club loyalty programme, integrated into the TelecomKz mobile application, demonstrated steady growth and became one of the key tools for customer interaction. By November 2025, the number of participants reached 339 thousand users, increasing by 115 thousand over the year, reflecting strong demand and its growing role within the Company’s digital ecosystem.

Significant progress was achieved in the developments of digital customer service. During the reporting period, the Company scaled up fully digital service activation processes, enabling customers to complete service connections entirely online. Integration with the loyalty programme provided additional benefits, including preferential connection terms and bonus rewards.

The Company continues its systematic efforts to enhance the customer experience. In 2025, a total of 6.4 million customer interactions were registered. There was a notable shift in channel distribution, with a significant increase in online interactions (+20%) alongside a reduction in traditional contact centre workload (-23%). Service quality indicators remained at high level:

• AP: 97%;
• First Request Resolution (FRR): 96% (+1%) at the year-end;
• Transactional NPS (tNPS): 83% (+3%) at the year-end.

Digitalisation of customer services and process automation continued. New self-service features were introduced in the mobile application, additional online interaction channels were implemented, and an omnichannel request processing platform was deployed, improving operational efficiency and reducing the load on service operators.

In terms of offline engagement, new digital service offices were opened, and pilot projects for remote consultations, including video-based service, were launched. These initiatives helped streamline operations and improve service accessibility.

At the same time, the Company continued modernising its telecommunications network under the "Tazartu" project, aimed at transitioning from outdated copper networks (ADSL) to fibre-optic infrastructure (FTTX/GPON).

Since 2023, more than 208 thousand subscribers have been migrated to the optical network, including 77,598 in 2025, contributing to improved service quality and expanded digital opportunities for users.

The implementation of these initiatives is driving increased customer satisfaction, enhancing operational efficiency and strengthening of the Company's position in the digital services market.

During the reporting period, the Company undertook targeted efforts to expand its presence in international markets, including:

• signing agreements for the provision of transit channels along the China-Europe, Uzbekistan, Turkmenistan routes;
• concluding agreements with telecom operators in Central Asia for access to peering connections and local caching servers of Kazakhtelecom JSC, with a total capacity of 90 Gbps.

The Company also continued the development of its strategic project to construct a subsea fibre-optic communication line across the Caspian Sea, including the refinement of its commercial model in collaboration with technology partners.

In the area of international traffic security, efforts to combat fraud were strengthened. In cooperation with relevant departments, more than 7 million fraudulent calls originating from foreign sources were identified and blocked.

During the reporting year, Kazakhtelecom also served as a platform for international industry events, including Carrier Meeting Kazakhtelecom and GCCM, contributing to the strengthening of business relations and the expansion of its partner network.

A significant milestone was the completion of the transaction involving the sale of a 100% stake in Mobile Telecom-Service LLP, in line with the strategy to optimise assets and focus on core business areas.

Kazakhtelecom JSC further strengthened its international standing by receiving multiple industry awards from partners, including China Telecom, China Unicom and Rostelecom PJSC, which recognised the Company's contribution to the development of global connectivity and joint projects.

In 2025, the Company also entered into a number of strategic agreements and memoranda of understanding with international partners, including Starlink, China Telecom Global, China Mobile, China Unicom, Arelion, and VimpelCom PJSC. These agreements are aimed at expanding international infrastructure, developing new services, and enhancing service quality.

The implementation of these initiatives enhances the Company’s integration into the global telecommunications ecosystem, strengthens 
its competitiveness, and lays the foundation for further growth of its international business.

Kazakhtelecom JSC consistently advances its ESG agenda, focusing on reducing its carbon footprint, promoting green technologies, enhancing digital inclusion, and supporting local communities. As part of the approved sustainable development strategy, the Company implements initiatives aimed at improving energy efficiency, reducing emissions and strengthening social responsibility.

In 2025, Kazakhtelecom JSC joined the UN Global Compact, reaffirming its commitment to international sustainability standards expanding opportunities for global cooperation.

At the end of 2025, the Company achieved an S&P Global CSA ESG score of 51/100, exceeding the industry average of international telecommunications companies (40/100), and demonstrating solid performance in managing ESG factors.

In 2026, Kazakhtelecom will focus on the continued development of its digital infrastructure, including strengthening mobile and fiber-optical networks, expanding access to high-speed Internet in rural areas, and participating in international telecommunications projects.

The Company will continue to implement key initiatives aimed at developing digital services and infrastructure, including projects in autonomous technologies, early forest fires warning systems, the construction of fibre-optic communication lines and the expansion of the FTTH network.

At the same time, work is underway to strengthen cooperation with international partners, including a project to develop a data centre in partnership with Energy China, which is expected to further enhance the Company’s position in the cloud and digital services segment.

As part of the long-term programme until 2027, the Company will continue the active deployment of 5G networks, as well as the implementation of its strategic project to construct a subsea fibre-optic communication line across the Caspian Sea.